What this policy covers

This policy explains what personal data I collect through this website, why I collect it, how I use it, how long I keep it, and what rights you have.

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What personal data I collect

I may collect and process the following personal data:

• Your name

• Your email address

• Your phone number, if you choose to provide it

• Your website address, if you choose to provide it

• The content of your message or enquiry

• Basic technical information collected through cookies or similar technologies, where applicable

How I collect your data

I collect personal data when:

• You submit a form on this website

• You email me directly

• You contact me about a project or service

• You browse the website, where cookies or similar technologies are in use

Why I use your data

I use your data to:

• Respond to your enquiry

• Discuss possible work or services

• Provide the services you ask for

• Manage client relationships

• Keep basic business records

• Maintain the security and operation of the website

I do not use form submissions for advertising lists, and I do not sell your personal data.

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Lawful bases for processing

Under UK data protection law, I rely on the following lawful bases where relevant:

• Legitimate interests – to respond to enquiries, run and improve my business, and manage communications

• Contract – where you ask me to provide a service or take steps before entering into a contract

• Legal obligation – where I need to keep certain records for tax, accounting or other legal reasons

• Consent – where consent is required, for example for any non-essential cookies or similar technologies, if used

 

Who I share your data with

I only share personal data where necessary to run the website and business.

This may include:

• Wix Studio, which hosts this website and processes form submissions and site data

• Email and admin providers I use to receive and manage enquiries

• Legal or regulatory authorities, where I am required to do so

I do not share your information with advertisers for marketing purposes.

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How long I keep your data

I keep personal data only for as long as needed for the purpose it was collected.

In general:

• Enquiry details are kept for as long as needed to respond and follow up

• If an enquiry becomes a client project, relevant records may be kept for longer for business, tax, accounting and legal reasons

• Where there is no ongoing need to keep the data, it will be deleted securely

Cookies and similar technologies

This website is built on Wix Studio, which may use cookies and similar technologies needed for site security, performance and operation.

If I use any non-essential cookies or similar technologies, such as analytics tools, they should only be used where appropriate consent has been given through the site’s cookie settings or banner.

You can usually control cookies through your browser settings as well.

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Your rights

Depending on your circumstances, you may have the right to:

• Ask for access to the personal data I hold about you

• Ask for incorrect data to be corrected

• Ask for your data to be deleted

• Ask for the use of your data to be restricted

• Object to certain types of processing

• Ask for a copy of your data in a portable format, where applicable

• Withdraw consent at any time, where I rely on consent

To exercise any of these rights, email studio@thomhayes.co.uk
 

Complaints

If you have a concern about how I use your personal data, please contact me first and I will do my best to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK regulator for data protection.

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Changes to this policy

I may update this Privacy Policy from time to time to reflect changes to the website, the services I offer, or legal requirements. The latest version will always be posted on this page.